Our work is highly regulated and very technical in nature. Our workforce thrives on completing scientific projects on-time with exceptional quality. After switching from a previous support service to INS, I am confident that the critical IT infrastructure that supports our work is in good hands, and that our people can focus on doing what they do best without having to take time to troubleshoot IT issues. The staff for INS are excellent communicators and rock-solid in terms of their ability to support both new and legacy systems. I regret having not partnered with them sooner.